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China City Talk: How Shanghai is turning public spaces, technology and social care into everyday services_我的网站

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    Aerial view of Shanghai's skyline Photo: VCGEditor's Note: 
An international metropolis on the shores of the East China Sea, a new migrant city rising from the Gobi Desert... China's cities embody a remarkable range of forms and efforts etched across a diverse range of landscapes, all of which is reflected in the everyday lives of ordinary people.
No two cities look alike, yet the standard by which we measure a city's warmth is familiar: Is there a place to rest safely? Is there a hot, decent meal to eat? Is there a corner where even the most vulnerable are treated with care and dignity? These seemingly small details are, in fact, what make a city truly moving.
The Global Times is launching a new series, "China City Talk." In this series, we explore cities across China, focusing on the everyday rhythms of life shaped by the human warmth of public policy and the quiet ways urban governance transforms individual lives. These stories offer one of the clearest windows into contemporary China.
Inside a historic red-brick building that houses a Party-mass service complex, run by a local grass-roots organization of the Communist Party of China (CPC), Kunqu opera enthusiast Li Qin rehearses with her retired friends. Many of the complex's spaces are open to the public, and in its elegantly old-fashioned hall, the arias of the classical opera float gently through the air.
At an AI-equipped community canteen for the elderly, a robotic arm skillfully prepares bowls of noodles. Affordable dishes line the serving windows, and 62-year-old Ao Yongjian, who lives nearby, joins the queue as he always does, choosing the dishes he likes.
In a mixed-use commercial block, a class at a rehabilitation center for children with autism is suddenly interrupted by a sharp cry from 9-year-old Xiaozheng (pseudonym). A volunteer beside him gently takes his hand and comforts him in a soft voice.
In Shanghai, scenes like these unfold almost every day, in every corner of the city. From some 12,000 Party-masses service complexes to more than 500 community elderly canteens and the city's first summer vacation care program for children with autism, this metropolis is responding to the needs of every single citizen with remarkable care and precision.
    A robotic arm cooks noodles at Hongqiao AI community canteen. Photo: Courtesy of the canteen
A shared home
With its photogenic looks and downtown location, a Party-masses service complex in the Jing'an district's Shimen Road No.2 subdistrict has gone viral on social media, drawing visitors from near and far almost every day.
Set beside Suzhou Creek, the service complex is made up of three century-old, red brick villas. After being restored in September 2025, many areas were reopened to the public free of charge. Residents now come here to read, chat, dance, and even play chess with AI robots.
There is also a "care station," which provides convenient services for couriers, delivery riders and other workers on the go.
At noon, courier Wang Jun stopped by to warm up his lunch and take a short break. He told the Global Times that, because he is always busy, he used to eat lunch squatting by the roadside, or grab a brief rest in the lobbies of some companies. "Now that this place is here, I can eat a hot meal at noon and get out of the rain when it pours," he said with a smile. "It feels like home."
Delivery rider Wang Shuwei first came here on a rainy day while delivering food. On her period at the time, she found the restroom, only to realize she had forgotten to bring a pad. Fortunately, a janitor pointed out that the "care station" offered free pads.
"At that moment, I thought, how can something be this good?" Wang said. She has since become a regular. "The words 'Party-masses service complex' used to sound like something that had nothing to do with me. But after coming here, I realized there are real services here, and the staff are all very kind."
Behind these services lies carefully conducted surveys of nearby residents.
According to He Hanqing, director of the service complex, the renovation began after more than 1,000 feedback forms were collected online and offline. "Many residents wanted the complex to be closer to Suzhou Creek. They wanted a community canteen, while some young people wanted a shared office space, and parents wanted areas to play with their children," she said. They then integrated indoor and outdoor spaces into a single design, extending the renovation to include the surrounding Suzhou Creek promenade and the space beneath nearby bridges.
Today, the service complex receives an average of 4,000 visits a day. More than 30 percent of visitors come from outside the local community, 12 percent are tourists from elsewhere in China, and 7.7 percent are from overseas, according to data provided by the complex staff. In this highly urban complex, where rent for commercial land is extremely expensive, the place has become a shared home for many.
"We are not doing the math in terms of economic returns, but in terms of public sentiment," He Hanqing told the Global Times. "It is worth it to open up precious land to the public for free."
Warming stomachs and hearts
Around 11 am in Shanghai's Hongqiao subdistrict, the aroma of freshly cooked food drifts out of a community canteen. Named a "community canteen for the elderly," it is actually open to everyone, not just seniors.
Through a glass wall, a robotic arm in the back kitchen deftly picks up a tray of washed vegetables and delivers it into an intelligent cooking chamber. Within minutes, stir-fried cabbage is ready to serve. Braised pork, zucchini with scrambled eggs… more than a dozen dishes stand neatly lined up across the counter
Opened in 2021, this is one of Shanghai's earliest AI community canteens. The dishes here are prepared by machines and an AI system. According to the canteen's manager, Dong Yong, the system contains more than 3,000 recipes and can precisely regulate oil and salt use. Beyond its AI features, the canteen also offers full traceability for its ingredients, from procurement to processing.
What really puts diners at ease, however, are the prices. A vegetarian dish costs 4.5 yuan (67 cents), meat dishes range from 6 to 9 yuan, and some specialty items sell for 12 to 18 yuan, according to a price list on the wall. 
Seniors aged 60 and above can enjoy discounts and subsidies. "A meal here costs me about 15 yuan on average - it's tasty and a good value," said resident Ao. Since retiring, Ao has come almost every day.
So how can the canteen turn a profit while charging below-market prices? He Junting, an official from the Hongqiao subdistrict, explained that the canteen is part of a government-supported partnership. 
The local government provides the venue rent-free, allowing the restaurant to pass on the savings to customers. "That's why the prices are so affordable," she told the Global Times.
After choosing her dishes, a 70-year-old resident surnamed Du sat down at a table and chatted with the Global Times as she ate. Her husband is in the hospital, leaving her little time to cook for herself, so she comes here for lunch four or five days a week.
"The food here is healthy and the prices are friendly. I don't have to bother buying groceries or washing dishes myself," Du said. "The government really has solved an important problem for us older people."
During lunchtime, white-haired seniors, office workers and cleaning staff alike share the same dining space, giving the canteen a lively, down-to-earth atmosphere. Whether powered by AI or run in more traditional ways, these affordable community canteens can be found in nearly every neighborhood across Shanghai - warming both stomachs and hearts.
    Accompanied by a volunteer, a child with autism plays with toys at Palm Star Children's Rehabilitation Service Center in Shanghai on July 30, 2026. Photo: Chen Xia/GT
Much love and care
This summer, Shanghai launched a pilot program for children with autism in three districts, including Changning, marking the city's first attempt at such a summer daycare service.
The Palm Star Children's Rehabilitation Service Center, a professional rehab facility for children with autism, is located in Changning. There, 10 children attend the program, with each child paired with a volunteer.
In the classroom, laughter mixes with sudden cries. When one child has an emotional outburst, a volunteer gently calms him down; when another seems lost in her own world, the volunteer stays by her side, guiding her patiently.
Xiaozheng has been diagnosed with autism spectrum disorder. When his mother fell ill and his father grew busy caring for her, his grandmother was left to look after him alone. In previous summers, Xiaozheng could only stay at home. This year, however, the summer vacation program gave the boy somewhere to go.
Each session of the program lasts three weeks and costs only 600 yuan - less than one-tenth of what a commercial institution might charge. For families like Xiaozheng's, which are struggling financially, this fee is covered by the local government.
In Shanghai, children with physical, intellectual or mental disabilities also receive annual care and living subsidies.
Caring for children with autism is a lifelong process, and summer vacations have long been a gap in that support, said Chu Lin, director of the center. She explained that the program is the result of joint efforts from government subsidies, social organizations and donations from caring enterprises. "Every child has the right to education. By learning here and practicing simple daily living skills and social interaction, we hope their situation can gradually improve."
Among the volunteers is 21-year-old Kalahala Nuerbaishan, a university student majoring in special education. Before taking up her post, she and the other volunteers completed two rounds of professional training. 
She shared that at the program, one boy under her care had been silent all day at first, but now he raises his hand to ask for tissues on his own. "Small progress like that gives me a great sense of accomplishment," the volunteer told the Global Times.
Lunchtime arrives. Accompanied by volunteers, the children wash their hands, line up and collect their meals. Some are already seated; others are still restless. Yet the special education teachers and volunteers remain patient, trying again and again to communicate with them.
In Shanghai, the most scenic stretch along the Suzhou Creek waterfront has been left for ordinary residents; the most advanced technology is being used to prepare three meals a day; and the most professional expertise is supporting the most vulnerable children. 
This metropolis, as many people living there told the Global Times, is interpreting the meaning of "cities are built by the people, for the people" in the quiet, everyday acts of care that speak the loudest.
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三 | ”纽约大学斯特恩商学院教授阿鲁·萨丹拉彻（Arun Sundararajan）在2026世界人工智能大会期间接受南方财经记者专访时作出上述判断。在他看来，人工智能将催生大量“一人公司”和微型创业者，推动工作形态从受薪雇佣模式向自由职业、自主创业加速转型。         阿鲁·萨丹拉彻同时指出，AI也将重塑数字平台格局，既有巨头凭借用户基础和数据优势持续巩固地位，新兴平台则快速崛起。平台整体影响力不断扩大，但单一平台的话语权将被削弱。         谈及AI治理，阿鲁·萨丹拉彻强调国际合作不可或缺，并高度评价中国在推动全球AI治理方面展现的领导力。他认为中美学术界保持交流对话“比以往任何时候都更为关键”，有助于推动双方就全球AI治理达成更广泛的共识。

四 |          AI浪潮变革逻辑不同以往          南方财经：你认为未来十年人工智能将如何改变数字经济？          阿鲁·萨丹拉彻：人工智能或将成为我职业生涯中所见最具变革性的数字化驱动力，其影响力可能超越20世纪80年代的个人电脑与客户端-服务器的普及，甚至胜过90年代互联网的兴起。在产业格局上，大型科技企业的数量预计将持续增加，但单一企业的影响力或将相对削弱，市场上将涌现更多实力雄厚的科技巨头，行业竞争日趋激烈。

五 | 未来十至十五年，中美两国的经济规模有望大幅增长。

六 | 但不容忽视的是，未来十年的AI变革过渡期，对许多人而言将充满挑战。         南方财经：人工智能变革被视为第四次技术浪潮，与前几次技术浪潮有何不同？          阿鲁·萨丹拉彻：与以往所有技术革命相同，人工智能属于通用型技术，并不局限于特定行业或应用场景。它将改变我们的工作与生活方式，并带来深远的社会影响。工业革命等过往技术变革，均彻底颠覆了人类的谋生模式，推动社会劳动力从传统农业逐步转向工业制造与服务业，人工智能也将带来颠覆性的就业与产业变革。         相较于过往技术浪潮，人工智能具备两大特征：一是变革速度显著加快，个人、社会及企业层面的变化节奏远超以往；二是对个体发展路径的影响方向截然不同。

七 | 过去两百余年的技术革新，持续推动劳动力向大型组织机构聚集。

八 | 而人工智能将重塑这一格局，未来个体自主从业、创新创业将成为主流，逐步替代传统大企业标准化、结构化的岗位工作模式。         南方财经：人工智能将如何重塑数字平台格局？          阿鲁·萨丹拉彻：一方面，头部传统数字平台正依托AI持续巩固自身竞争优势。谷歌、亚马逊、微软、Meta，以及字节跳动、腾讯等，均已深度布局人工智能赛道。凭借庞大用户体量、成熟商业模式与优质数据资源，这类企业能够持续迭代AI创新产品，稳固行业主导地位。         另一方面，AI浪潮催生了一批新兴数字平台。本次大会上，我也见到多家高速成长的中国大模型平台企业，包括MiniMax、阶跃星辰、推出Kimi模型的月之暗面等，这些企业的影响力正在持续攀升。         总体而言，数字平台在整个经济体系中的综合影响力将进一步扩大，但单一平台的话语权将相对减弱。         AI时代学生需重塑能力体系          南方财经：你认为AI是否会取代现有工作岗位？AI将如何重新定义未来的工作形态？          阿鲁·萨丹拉彻：过去十年，我始终认为数字化与平台变革并不会取代人类劳动，而是将工作从传统的受薪雇佣模式中剥离出来，转化为自由职业、自主创业、平台接单等灵活就业形式。从我研究并撰写共享经济相关著作以来，这一趋势已然显现。以美国为例，近十年非雇佣就业人数近乎翻倍，从不足四千万人增至七千万人以上。         人工智能将加速这一转变。在我看来，传统全职固定岗位或将不再是就业主流，反而成为少数选择。这并非意味着就业岗位缩减，而是工作模式将全面趋向个体化、创业化。当然，这并不代表每个人都需要创办十亿美元或万亿美元市值的大企业。个体依托智能体与各类AI工具，即可大幅提升工作效率、独立创造价值、实现自主就业，而非依附于单一企业。         AI极大降低了个体价值创造的门槛，而持续创造价值正是经济增长的核心。

九 | 因此，人工智能必将对经济产生显著的扩张效应。但与此同时，未来十至十五年，大众需要适应这套截然不同的全新工作体系。

十 |          南方财经：“一人公司”会成为未来的新趋势吗？          阿鲁·萨丹拉彻：我认为单人经营主体与微型创业者一定会大量涌现，数量远超当下。当然，并非所有企业都像新闻报道中所描述的那样，依靠少数人员搭配大量AI智能体，打造数十亿美元级企业。更普遍的场景是，个体从业者借助人工智能与各类智能工具，转变为独立的生产力主体。个体可依托数字化平台，自主开展法律业务、管理咨询业务或网络安全业务，部分从业者也会根据需求组建小型团队、开展合伙经营。         未来的工作形态将更加灵活，更具个体化和创业属性，而非延续当前“求学择业、固定就职、逐级晋升”的单一职业发展路径。         南方财经：作为一名大学教授，面对人工智能可能取代大量岗位的趋势，你会给学生哪些建议？          阿鲁·萨丹拉彻：我会告诉学生们，传统标准化的职业发展路径已经终结。过去，学生往往早早锁定职业方向，随后按部就班完成学业、长期稳定就职，这样的传统路径，已然一去不复返。         学生们需要着力培养两方面的能力：第一，学会借助AI增强自身效能。未来的雇主，无论是聘用全职员工还是自由职业者，都更青睐能利用AI完成多人工作量的人才，因此学生们必须打磨这方面的技能。第二，主动开展自主实践。本科期间应尝试副业项目或创业，即便不成功也无妨，关键是培养创业思维、适应力、变通能力，以及拓展人脉、表达观点的能力。如果在学生阶段就具备了这些素质，未来的职业发展将更加顺畅。         学术界交流可推动中美AI治理共识          南方财经：人工智能发展迅速，众多专家呼吁推进人工智能治理的国际合作，对此你怎么看？          阿鲁·萨丹拉彻：我始终坚持人工智能治理必须立足全球视野、依托国际协作。AI治理无法依靠单一国家或企业独立完成。若各国治理规则相互割裂、缺乏协同，企业将向监管宽松地区迁移，部分主体也会借助治理薄弱地带开展风险性行为。         历史为我们提供了参照。上世纪40年代问世的核能技术，虽前景广阔却潜藏巨大风险，国际社会通过持续合作，有效遏制了核能风险的无序扩散。         中国在全球AI治理中展现出的领导力令我深受鼓舞。近三年来，中国政府出台了一系列具有前瞻性、经过审慎考量的AI治理政策，并发起倡议，汇聚所有展现合作意愿的国家，携手构建公正合理的全球人工智能治理体系。         南方财经：你如何看待全球人工智能治理的前景？          阿鲁·萨丹拉彻：可从治理主体与治理工具两大维度展开分析。参与主体包括政府、AI企业、大型平台、行业协会乃至普通用户，各自在治理体系中扮演不同角色。治理工具层面，政府可出台法律法规，行业协会可制定规范，平台与企业深度参与规则落地与优化。与此同时，技术设计决定AI产品的安全性与公平性，社会规范以及税收等经济激励手段，同样是重要的治理方式。

十一 |          一套行之有效的全球治理体系，关键在于为不同治理主体匹配合适的治理工具，并且依托多边协作实现。中国已积累诸多成熟实践。

十二 | 整体而言，清晰划分主体权责、精准匹配治理工具、推动各方互补协作而非相互博弈，是未来全球AI治理体系走向成熟的关键。         南方财经：高校在全球人工智能治理中能发挥什么作用？          阿鲁·萨丹拉彻：高校可在技术方案设计、行业标准构建以及推动各国协作方面发挥重要作用。         我始终坚定支持中美学术界开展交流合作。当前，两国学术界的沟通对话比以往任何时候都更为关键。

十三 | 高校可在制定AI治理标准、搭建跨国合作联盟、举办学术研讨会议等方面持续发力，以推动两国在AI治理领域的沟通与协调。         长远来看，中美两国将成为全球人工智能领域的引领者，其他国家暂不具备与两国比肩的产业与技术实力。期待双方能够在AI治理理念上达成更多共识。         策划：赵海建          监制：施诗          编辑：和佳 李莹亮          记者：施诗 赵越          剪辑：蔡于恬 实习生聂瑜泽          设计：蔡于恬          新媒体统筹：丁青云 曾婷芳 赖禧 黄达迅          海外运营监制：黄燕淑          海外运营内容统筹：黄子豪          海外运营编辑：庄欢 吴婉婕 龙李华 郑全怡          出品：南方财经全媒体集团。

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